SMS Terms & Conditions

These SMS Terms & Conditions govern text messages sent by Karen Trevino Agency (“we,” “us,” or “our”). By opting in, you agree to these terms and our Privacy Policy.

Program Description

The Karen Trevino Agency text messaging program provides insurance-related communications to individuals who have requested information or agreed to receive messages. The program may include:

• Account notifications, policy service updates, billing reminders, and document requests;
• Customer care responses, appointment coordination, and quote follow-up; and
• Marketing messages about insurance products or services where you have provided consent.

How to Opt In

You may opt in by entering your mobile number and affirmatively agreeing to receive text messages through our website or quote form, by providing written consent, or by initiating a text conversation with us at 214-396-7515. Your consent applies only to Karen Trevino Agency.

Consent

By opting in, you authorize Karen Trevino Agency to send account notifications, customer care, and marketing text messages to the mobile number you provided, including messages sent using automated technology. Consent is not a condition of purchasing goods or services.

You represent that you are the subscriber or customary user of the mobile number provided and are authorized to consent to messages at that number. If your number changes or is reassigned, notify us or opt out before discontinuing use of the number.

Message Frequency

Message frequency may vary based on your requests, account activity, service needs, and communication preferences.

Message and Data Rates

Message and data rates may apply according to your wireless carrier and service plan. Karen Trevino Agency does not charge a separate fee for participating in the program.

How to Opt Out

You may opt out at any time by replying STOP to any message. You may receive one final message confirming your opt-out. After that confirmation, you will receive no further text messages from this program unless you opt in again.

A request to stop text messages does not prevent us from contacting you by other methods when permitted by law and consistent with your preferences.

Help and Support

Reply HELP to any message for help. You may also visit our Help & Support page, call 214-396-7515, or email ktrevino1@farmersagent.com.

Privacy

We handle information associated with the messaging program as described in our Privacy Policy. Mobile phone numbers, SMS opt-in data, and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

Supported Carriers and Delivery

Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on effective transmission by your carrier and is not guaranteed. The program may not be available through all carriers or in all locations.

Program Availability and Changes

We may modify, suspend, or discontinue the text messaging program or these Terms at any time. Updated terms will be posted on this page with a revised effective date. We may send notice of material program changes where appropriate.

Contact

Questions about these SMS Terms & Conditions may be directed to Karen Trevino Agency at 214-396-7515 or ktrevino1@farmersagent.com.