Privacy Policy

Karen Trevino Agency (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit this website, request an insurance quote, contact us, or participate in our text messaging program.

Information We Collect

We may collect information you choose to provide, including:

• Name, email address, telephone number, mailing address, and preferred contact method;
• Information about your household, property, vehicles, business, coverage interests, and insurance needs;
• Information included in a quote request, email, phone call, text message, or other communication; and
• Communication preferences and records of your consent, opt-in, or opt-out choices.

We or our service providers may also collect technical information automatically, such as your IP address, browser and device type, operating system, referring pages, pages viewed, and the dates and times you use the website.

How We Collect Information

We collect information directly from you when you submit a form, call, email, text, or otherwise contact us. We may also receive information from service providers that support our quote forms, communications, website operations, analytics, customer service, or business systems. Our embedded quote form is provided through Jotform and may be subject to Jotform’s own privacy practices.

How We Use Information

We may use information to:

• Respond to questions and provide insurance quote assistance;
• Communicate about products, services, appointments, documents, and customer care;
• Process and route requests to appropriate insurance carriers or service providers;
• Operate, maintain, secure, and improve the website and our business processes;
• Maintain records, honor communication preferences, and support legal or regulatory compliance; and
• Detect and prevent fraud, misuse, security incidents, or other unauthorized activity.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, and measure performance. You can manage cookies through your browser settings. Blocking some cookies may affect how portions of the website or embedded form work.

How We Disclose Information

We do not sell or rent personal information for money. We may disclose information to insurance carriers, licensed insurance professionals, form and hosting providers, communications vendors, analytics providers, customer management providers, professional advisers, and other service providers when reasonably necessary to respond to a request, provide services, operate our business, or comply with law.

We may also disclose information if required by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of Karen Trevino Agency, our clients, or others; or in connection with a merger, financing, acquisition, reorganization, or sale of all or part of our business, subject to applicable law.

Mobile Information and SMS Consent

Mobile phone numbers, SMS opt-in data, and text messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may share this information with service providers that help us deliver text messages, maintain consent records, or support our communications systems, but only for those services on our behalf. All other categories of this Privacy Policy exclude text messaging originator opt-in data and consent; that information will not be shared with any third parties for their marketing purposes.

Calls and Text Messages

If you provide your telephone number and affirmatively opt in, you consent to receive calls and text messages from Karen Trevino Agency regarding quote requests, account notifications, customer care, policy service, appointment coordination, and marketing where permitted by law. Messages may be sent using automated technology. Consent is not a condition of purchase.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. Additional details appear in our SMS Terms & Conditions.

Email Choices

We may use your email address to respond to inquiries, provide quote or service information, and send marketing communications where permitted. You may opt out of promotional emails by using an unsubscribe method provided in the message or contacting us. We may still send non-promotional communications related to an active request or service.

Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, serve our clients, maintain business and consent records, resolve disputes, enforce agreements, and meet legal, regulatory, or insurance-related obligations.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links and Services

The website may link to or embed services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties. Review their policies before providing information.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review the request.

Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information. You may contact us to request access, correction, or deletion, or to ask about our information practices. We may need to verify your identity and may retain information where permitted or required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the website after an update is subject to the revised Policy.

Contact Us

Questions about this Privacy Policy or your communication preferences may be directed to Karen Trevino Agency by phone at 214-396-7515 or by email at ktrevino1@farmersagent.com. We serve clients across Texas.